When someone experiences a traumatic event—such as domestic violence, sexual assault, or another act of violence—seeking help can feel overwhelming. That’s where Victims Services steps in, offering practical and emotional support to help people in New South Wales begin the journey to recovery.
At Zenvia, we’re proud to be an approved provider of counselling under the NSW Victims Support Scheme. In this article, we break down what Victims Services offers, how to access it, and how our counsellors can support you along the way.
What Is Victims Services?
Victims Services is a program operated by the NSW Department of Communities and Justice. Its purpose is to provide assistance to people who have been affected by violent crime in New South Wales. This includes emotional support, counselling, financial assistance, and help navigating the
justice system.
If you’ve experienced violence—recently or in the past—you may be eligible for free counselling sessions and other forms of support through this government program.
Who Is Eligible?
You may be eligible if you are:
- A primary victim (you directly experienced a violent act)
- A secondary victim (such as a family member who witnessed or was affected by the crime)
- A family member of someone who died as a result of violence
The crime must have occurred in NSW and been reported to police or another agency (though there are some exceptions for vulnerable clients).
What Support Is Available?
1) Free Counselling
Approved victims can access up to 22 hours of counselling initially, with additional hours possible upon review. At Zenvia, our counsellors are trauma-informed and experienced in working with clients through the Victims Services framework.
2) Financial Assistance
Victims Services can help with:
- Medical or dental expenses
- Safety-related expenses (such as changing locks)
- Lost earnings
- Funeral costs (for family victims)
- Recognition payments for the impact of the crime
3) Justice-Related Support
If you’re navigating the legal system, you can access support workers who help with court processes, victims’ impact statements, and connecting you with legal assistance.
How Zenvia Supports You
Zenvia is an Approved Counselling Service (ACS) provider, which means:
- We work directly with Victims Services to ensure your sessions are covered
- Our team is trained to support trauma recovery and work within the guidelines of the scheme
- We take care of all paperwork and admin so you can focus on healing
Counselling is delivered online via Microsoft Teams or Zoom, so you can connect safely from the comfort of your home.
How to Apply for Counselling
1) Apply Online at Victims Services
Visit the official Victims Services website to apply. You can also call the Victims Access Line on 1800 633 063.
2) Nominate Zenvia as Your Counselling Provider
Once approved, you can request Zenvia in your application or contact us directly and we’ll help you complete the referral.
3) Start Your Counselling Journey
Once your sessions are approved, we’ll match you with a qualified counsellor and book your first session.
Trauma Is Not the End of Your Story
If you’ve experienced violence or trauma, know that support is available—and that healing is possible. Victims Services exists to help you reclaim your voice, rebuild safety, and access the support you deserve.
At Zenvia, we’re here to walk alongside you. Our counsellors are compassionate, professional, and ready to support your recovery—on your terms.
Ready to Begin?
Check your eligibility or reach out to our team for help with the application process.