Privacy Policy
We are committed to protecting the privacy of all clients, counsellors, and stakeholders involved in our platform. Our practices comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). The following outlines how we manage personal information:
Collection of Information
We collect only the personal information necessary to provide our services, such as contact details, counselling session preferences, and payment information. This may include sensitive information with your explicit consent.
Use and Disclosure of Information
Personal information is used solely for the purposes for which it was collected. We will never share your information with third parties without your consent, except where required by law.
Data Security
All data is securely stored on encrypted servers, and access is restricted to authorised personnel. We take proactive measures to protect information against loss, unauthorised access, and misuse.
Access and Correction
You can access or request corrections to your personal information at any time by contacting us. We aim to respond promptly to all such requests.
Complaints
If you believe we have breached your privacy, please contact us immediately. We will investigate and resolve your concerns promptly in accordance with our complaint handling procedures.
For more information about how we handle your personal data, please contact our Privacy Officer.