How It Works
Simple, flexible, and fully online counselling — in just a few steps.
Whether you’re accessing support through a funded program or privately, getting started with Zenvia is straightforward. We’ve designed our process to be stress-free, confidential, and client-centred — because reaching out for help shouldn’t be complicated.
Step 1
Choose Your Path
Step 2
Booking Your Session
Step 3
Intake and Confirmation
Step 4
Attend Your Session
Step 5
Ongoing Support
Step 1: Choose Your Path
We offer counselling under several access options:
1) Victims Services NSW
Fully funded sessions for people impacted by crime
2) Carers NSW
Free counselling for unpaid carers through the Carer Gateway
3) NDIS
For plan-managed or agency-managed participants
4) Private Counselling
Self-funded support without the need for a referral
Not sure which applies to you? Contact us and we’ll help guide you.
Step 2: Booking Your Session
If you already have approval (e.g. from Victims Services or Carers NSW), you can go ahead and:
2) Choose a counsellor and a time that suits you
3) Let us know your funding source during booking
If you're applying for funding first, we can guide you through that process too.
Step 3: Intake and Confirmation
Once your booking is confirmed, you’ll receive:
2) A confirmation email with your Zoom link
3) Information about what to expect in your first session
For NDIS or funded clients, we may also send you a service agreement for approval before counselling begins.
Step 4: Attend Your Session
All Zenvia sessions are delivered via Zoom Pro, using secure, encrypted connections. You’ll need:
1) A private, quiet space
2) A stable internet connection
3) A device with a webcam and microphone
Sessions run for 50 minutes unless otherwise agreed.
Step 5: Ongoing Support
Depending on your needs and funding:
1) We’ll work with you to set goals and schedule follow-ups
2) We may submit session notes (e.g. via Halaxy) or reports as required by funding bodies
3) You can reschedule or cancel sessions online with notice
Our goal is to provide high-quality, flexible care — on your terms.
Have Questions?
If you're unsure about eligibility, technology, or what counselling might look like, we’re here to help. You can:
Contact us