Frequently Asked Questions (FAQs)
General Questions
01) What is Zenvia?
Zenvia is an online counselling platform that connects individuals with qualified, registered counsellors through secure video sessions. We provide affordable, flexible, and confidential mental health support across Australia.
02) Who can use Zenvia’s services?
Our services are available to individuals, carers, NDIS participants, and victims of crime who need professional mental health support. Many of our clients receive government funding for their sessions.
03) How do online counselling sessions work?
- Choose a counsellor based on your needs
Book a session at a time that suits you.
- Connect online via Microsoft Teams or Zoom for a secure and private counselling session.
For Clients
01) How much do counselling sessions cost?
- If you’re eligible for government funding (e.g., Victims Services, Carers NSW, NDIS), your sessions may be fully covered.
- Private sessions are available at competitive rates.
Not sure if you’re eligible? Check here
02) What issues can Zenvia’s counsellors help with?
Our counsellors are experienced in areas such as:
Anxiety & depression
- Trauma & PTSD
- Grief & loss
- Stress & burnout
- Relationship challenges
- Self-esteem & personal growth
03) How do I book a session?
Simply visit our booking page and choose a counsellor, date, and time that works for you.
04) Is online counselling effective?
Yes! Studies show that telehealth therapy is just as effective as in-person counselling for many mental health concerns. Plus, it offers greater flexibility and accessibility.
05) Is my information private?
Absolutely. Zenvia follows strict data security measures and complies with Australian privacy laws. All sessions are confidential and secure.
06) What if I need to reschedule or cancel?
- You can reschedule or cancel a session with at least 24 hours’ notice.
- Late cancellations may incur a fee, as per our policy.
For Counsellors
01) How can I become a counsellor with Zenvia?
We welcome applications from qualified, registered mental health professionals. Apply here (Button: Link to Application Page).
02) What are the requirements to join?
You must:
- Be registered with AASW, ACA, PACFA, or another recognised body.
- Have an ABN or willing to obtain one (we can assist with this).
- Have a secure internet connection & private workspace.
Have liability insurance (we can assist with this).
03) How does payment work?
- Counsellors earn per session based on qualifications and experience.
AI-powered admin tools handle invoicing & funding claims for you.
Payments are processed weekly.
04) Do I have to find my own clients?
No! Zenvia provides a steady flow of client referrals based on your skill set.
Technical & Support Questions
01) What technology do I need for sessions?
Clients and counsellors need:
- A computer with a camera & microphone.
A stable internet connection.
02) I’m having trouble with my session. What should I do?
If you experience technical issues, try:
Checking your internet connection.
Restarting your device & browser/app.
Contacting Zenvia Support at [email protected].