Caring for a loved one can be deeply rewarding—but also incredibly challenging. Whether you’re supporting a child with disability, an ageing parent, or a partner with mental health needs, the emotional and physical toll of caregiving is real. That’s why services like Carers NSW provide free access to professional counselling for eligible carers across New South Wales.
At Zenvia, we’re proud to be an approved provider under the Carers NSW counselling program. If you’re feeling overwhelmed, burnt out, or emotionally isolated, support is available—on your terms, from the comfort of your home.
What Is Carers Support Counselling?
Carers counselling is short-term emotional and psychological support offered to unpaid carers. It’s designed to help you maintain your wellbeing while managing the demands of caring for someone else.
Common focus areas include:
- Carer burnout and stress
- Grief and loss
- Managing guilt or resentment
- Setting boundaries and self-care strategies
- Coping with the changing needs of a loved one
- Balancing caring duties with work, family, and life
Counselling gives carers a safe space to process complex emotions and develop healthier ways to cope.
Who Can Access This Support?
You may be eligible for free counselling if you:
- Live in New South Wales
- Are an unpaid carer (i.e. not employed as a support worker or nurse)
- Care for someone with a disability, chronic illness, mental health condition, or who is ageing
Eligibility is assessed by Carers NSW, who can allocate up to 6 sessions per year with an approved provider like Zenvia.
How Zenvia Supports Carers
At Zenvia, we understand that carers often put themselves last. Our service is designed to meet your needs with compassion, flexibility, and simplicity.
1) Online Sessions
All counselling is provided via secure video (Zoom or Microsoft Teams), so you don’t have to leave your home or make childcare arrangements.
2) Tailored, Trauma-Informed Care
Our counsellors are experienced in supporting carers, with a deep understanding of the emotional load and lifestyle demands.
3) Flexible Scheduling
We offer daytime and after-hours appointments to fit your busy routine.
4) No Admin Hassles
Once you’re approved through Carers NSW, we manage the paperwork and coordinate directly with the funding body.
Why Counselling for Carers Matters
Many carers wait until they reach crisis point to seek help. But early support can prevent burnout, reduce feelings of isolation, and improve your capacity to continue providing care.
Carers counselling isn’t about “fixing” anything. It’s about giving you a space to talk honestly, breathe deeply, and receive the support you deserve.
How to Get Started
1) Contact Carers NSW
Call 1800 242 636 or visit carersnsw.org.au to speak with a carer support team member. Ask about access to counselling.
2) Request Zenvia
Once approved, you can nominate Zenvia as your provider. We’ll take care of the rest.
3) Book Your Session
We’ll match you with a qualified counsellor and book your first online appointment.
You’re Not Alone. Support Is Here.
Being a carer can feel like a full-time job without a break. But you don’t have to do it all on your own. At Zenvia, we’re here to support the people who support others—with respect, care, and evidence-based counselling designed just for you.