Carers NSW

Carers NSW Funded Counselling

Caring for someone else? Let us help care for you.

Zenvia provides free online counselling to carers across New South Wales through the Carers NSW Carer Support Planning Program. If you’re looking after a loved one, our qualified counsellors are here to support your emotional wellbeing — at no cost to you.

Who Is a Carer?

You are a carer if you provide unpaid care and support to a family member or friend who:

✔ Has a disability

✔ Lives with a mental health condition

✔ Has a chronic illness

✔ Is frail due to age

✔ Or has alcohol or drug dependencies

Carers often put their own wellbeing last — our service gives you a space to focus on your own mental health.

What Zenvia Offers Carers

Our team of trauma-informed counsellors can support you with:

1) Managing stress, burnout and overwhelm

2) Setting boundaries and coping with guilt

3) Grief and loss

4) Navigating identity changes in the caring role

5) Emotional resilience

We deliver sessions via secure online video, at times that suit your busy life.

Fully Funded by Carers NSW

This counselling service is funded by Carers NSW as part of the Carer Gateway program. This means:

1) You do not pay for sessions

2) Zenvia invoices Carers NSW directly

3) Sessions are delivered by qualified, approved counsellors at no charge to you

Am I Eligible?

You may be eligible if:

1) You live in NSW

2) You are aged 18 or over

3) You are a carer (formal or informal)

4) You have not recently accessed counselling via Carer Gateway or are due for additional support

How to Access Counselling

✔ Call the Carer Gateway on 1800 422 737

✔ (Ask to speak with Carers NSW about counselling)

✔ Request to be referred to Zenvia as your counselling provider

✔ Once the referral is confirmed, we’ll contact you to book your first session

Already have a referral?

Self-Care is Not Selfish

As a carer, your wellbeing matters. Zenvia provides a safe, confidential space for you to talk, reflect and recharge.