Accessibility Statement
Zenvia is committed to providing a website and counselling platform that is accessible to all people, including those with disabilities.
We aim to ensure that our website and services are inclusive, usable, and supportive of individuals who may use assistive technologies or require adjustments to access support effectively.
Our Commitments
We strive to:
✔ Design web pages that are compatible with screen readers, screen magnifiers, voice input software, and other assistive technologies
✔ Ensure clear contrast, readable fonts, and simple navigation
✔ Use descriptive alternative text for all meaningful images
✔ Provide content in plain language wherever possible
✔ Make forms accessible by labelling fields properly and using keyboard-friendly elements
✔ Offer counselling services in a way that accommodates your needs, including closed captions, session notes on request, and flexible communication preferences
Supported Tools
Our site is optimised for use with modern browsers (Chrome, Safari, Firefox, Edge) and supports:
✔ Screen readers (NVDA, JAWS, VoiceOver)
✔ Zoom or browser-based text magnification
✔ Keyboard-only navigation
✔ Captions for Zoom sessions (on request)
Need Adjustments?
If you experience difficulty accessing any part of our site or services, we encourage you to contact us. We will make every reasonable effort to accommodate your needs and find an accessible alternative.
📧 Email: [email protected]
📞 Phone: 1300 XXX XXX
📄 Alternative formats of documents and resources can be provided on request.
Ongoing Efforts
We are actively reviewing and improving our digital accessibility and welcome feedback. Our goal is to meet or exceed WCAG 2.1 AA standards.
Zenvia values inclusion, dignity, and equal access. If there's anything we can do to make our services more accessible to you, please let us know.